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During an internal review of the terms and conditions for Weather DataHub, an issue has been raised regarding the alignment between payment dates, subscriptions, and data allowance resets. Currently, all customer data allowances reset on the first of the month (driven by IBM configuration). However, Stripe subscriptions are monthly from the date they are created (via API from IBM). This creates a mismatch between the payment and the data allowance. Ideally, we would like to have the payment date for subscription and data allowance reset date to be aligned.
Our legal team has picked up on this situation and is insisting it is addressed.
We currently have a very strange mix of customer subscriptions where some are paying almost entirely upfront and some in arrears depending on what part of the month they signed up. It is alos not clear to customer or account manager on change of subscription, exactly how much of their data allowance had been used.
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