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Status Needs more information
Created by Guest
Created on May 8, 2024

Implement reauthentication feature

This is a request for enhancement (RFE) to address the issue of connection resets during Salesforce maintenance activities. The current process requires manual intervention to restart the pods and reestablish the connection between Salesforce and IBM's publish/subscribe system for platform events. The RFE seeks the implementation of an automatic reauthentication mechanism by IBM that would seamlessly reestablish connections without manual restarts, thereby ensuring continuous synchronization of inbound and outbound leads with external systems. This enhancement would significantly improve operational efficiency and system reliability.

Idea priority Urgent
  • Admin
    Andy Garratt
    May 16, 2024

    Thanks for the update Ben:

    Lee - can you add some more information here please? Are you using the App Connect Salesforce adapter in this case as above?

  • Guest
    May 10, 2024

    Hi Andy, I'm not sure this is for App Connect which isn't mentioned at all in the text of the idea ... whilst it does mention Salesforce, it also talks about the connection being between Salesforce and "IBM's publish/subscribe system for platform events". If this really is for App Connect, then I think we'd need some more detail on what the user sees as "intervention" and whether this is down to an observation on ACEcc or ACEaaS on AWS ... In both ACEaaS on AWS and in ACEcc, when the salesforce account information is updated in Kubernetes secrets, a webhook is triggered which causes the automatic pod reconcile.... so I think the App Connect behaviour for Salesforce password maintenance is already automatic.

  • Admin
    Andy Garratt
    May 9, 2024

    Thanks for submitting this - moving it to App Connect so that the connector team can assess.