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Status Delivered
Created by Guest
Created on May 26, 2021

Stuck scans processes on endpoints if RPM Database is currupted

Scan process are getting stuck on the endpoint. After some troubleshoot we saw that the rpm command is not completing hense the execution is never completed.

We understand in some cases the rpm database could be corrupt causing this issue, but the scan should be able to identify this problem and stop trying to execute more scans on the server.

Stuck scans from several days:

Also please consider including a feature to not trigger an ILMT scan if one is already running on the endpoint.
we request you to investigate further to find the underlying cause for "rpm -qa" getting stuck on the endpoint(even without ILMT scan) and also any common patterns you might observe for the endpoints experience this behavior such as OS versions etc.

The scripts should not execute more scans and more rpm commands if there is already one running from the last execution. This is an issue with the Scans not with the endpoints.

Idea priority High
RFE ID 150702
RFE Product IBM License Metric Tool (ILMT)
  • Guest
    Sep 24, 2021

    Hi, we have improved the logic in LMT 9.2.25 in two ways:
    1) the scanner is able to skip corrupted RPM registry, so this will address hanging of the scanner in such case

    2) Additionally we implemented capability not to start new scan rpocess if the previous one is still running

  • Guest
    May 26, 2021

    Attachment (Description)