Skip to Main Content

This is an IBM Automation portal for Integration products. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (

Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas
  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.

Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal ( - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal ( - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM. - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

Status Future consideration
Workspace App Connect
Created by Guest
Created on Sep 19, 2023

Add business metrics to Instana traces for IIB and ACE

The current implementation of both IBM Integration Bus (IIB) and App Connect Enterprise (ACE) could emit business metrics through monitoring events which are published through MQ topics. A similar implementation with the connection through OpenTelemetry to Instana would be nice in order to send a limited amount of business data along with the trace information. Such an implementation will allow to create a similar linkage between IIB / ACE and Instana like the existing linkage between business process monitoring (BPM) and application performance monitoring (APM) that Instana provides by adding additional fields to the OpenTelemetry protocol. This idea has already been initially discussed between customer and IBM: Kasper Netterstrom, Claus Ramstedt Petersen, Chris Bailey (Instana), Cross Ganaway (Instana) & Ben Thompson (ACE). The technical experts agreed that such an implementation would be beneficial to both Instana as well as IIB / ACE.

Idea priority Medium
  • Admin
    Ben Thompson
    Jan 16, 2024

    Idea review. Thank you for taking the time to raise this suggestion and also for the direct conversation which we had on this matter. As noted, we can see value for ACE users in adding deeper information (aka "business metrics") about their flows, and this was the motivator for the Business Transaction Monitoring feature of the product. Of course, this feature relies on the publication of more detailed information from the integration server, which brings with it operational overhead. With this background, the OpenTelemetry open source initiative has been gaining traction as a means of distributing lighter-weight span information to help track time spent in different communicating applications. Providing deeper info whilst avoiding greater overhead is a conundrum - we think this would best be solved by transmitting a URL link with the OpenTelemetry spans which links the user to additional information (potentially in an ACE BTM or Record & Replay data store) which is then published in the traditional form. This would avoid bloating the Open Telemetry messages. Status of the suggestion is updated to Future Consideration.

  • Guest
    Sep 19, 2023

    This idea is related to the IDEA created for Instana.