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Status Future consideration
Workspace Aspera Ideas
Created by Guest
Created on Aug 19, 2022

Faspex: Add missing mail header attributes to make it work with out of office notification

Hello. My users are requesting to receive the out of office notification when they send a package to someone with out of office activated.

We are using SMTP authenticated with a service account (MS Exchange 2016) and Package Recipient from is set to "Faspex" (see attachment mail_configuration.PNG) because for security reason, we cannot send the email directly with sender email.

If I register a user and the user has his OOO activated, the OOO notification is sent into the service account mailbox. Probably because on the mail header, "from" / "return-path" and "reply-to" are the same (see attachment mail-header-invitation.txt)

If I send a package to a user with OOO enabled, I don't receive the OOO notification neither in service account mailbox, neither in mailbox of sender. Probably some fields are missing in the mail (see rfc 4021 / rfc 3834). We don't know if this is not working because "return-path" is missing or if we need "Disposition-Notification-To" (see mail-header-receivepackage.txt)

We expect to receive the notification in the sender mailbox

Idea priority High