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Status Under review
Workspace Aspera Ideas
Created by Guest
Created on Jun 25, 2024

Faspex 5.0.9 reset password link expiry

We are currently running Faspex ver. 5.0.9 in our production environment.

Currently, the reset password link expires after 1 hour.

Since we are based in Sydney, Australia and most of our suppliers are on European time zones, a reset password link sent to them during Sydney business hours expires for them during night time.

Can we please request for an extension to the reset password link to 3 days or 1 week ?

Idea priority Medium
  • Guest
    Reply
    |
    Jul 21, 2024

    ABC business users are asking for an update on this issue as this is affecting us.

    Comments below:

    One hour password creation or reset timeframe is not long enough. Most of ABC's suppliers overseas will be asleep when they receive the creation or reset email. Even Australian suppliers, with their busy schedules, one hour is not enough.