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Status Future consideration
Workspace Aspera Ideas
Created by Guest
Created on Jun 19, 2022

RELATED IDEAS

AoC - Auto Deactivation SAML User Reactivation Handling

When Auto Deactivation is turned on. Users that have been active for the configured auto deactivation period become Deactivated. When users that have become deactivated attempt to login they receive the error "Not Authorized for requested Access". To access again an administrator has to manually activate them. In the case of SAML users please let them auto activate again as long as they have an active/valid SAML account.

Idea priority Medium
  • Guest
    Reply
    |     Aug 11, 2023

    @Brian, Checking on this. It was conveyed to me in December that it would be put into the roadmap for 2023 by the AoC PM. Can you give me any update on this? It is our #1 T1 support ticket issue (Then Aspera Connect installs is a very distant #2).

    Basically, when you send a package to someone, they get a user auto-created. So what's the real difference with sending a package to a deactivated user? I get 1 use case where a deactivated user is being actively blocked through that deactivation. Not here. We need our workspace owners to make this decision, but also the Org Admin to allow it as well. PLEASE get this through asap since I see no indication on "Coming Soon" that it is indeed coming (actually that page is now blank in AoC).

  • Admin
    Brian Din
    Reply
    |     Aug 30, 2022

    Got it. Moving it over for future consideration. Thanks

  • Guest
    Reply
    |     Jun 23, 2022

    Brian,

    it may be a bug but the users should become deactive as they are past the "Consecutive days without login" deactivation period. It's just that I would expect in the case of a SAML user they could just log back in and become active again without an admin manually making them active.

  • Admin
    Brian Din
    Reply
    |     Jun 21, 2022

    Hi - This sounds like a bug where a user should not be auto deactivated if originally active. Can you please open a support ticket and we can have engineering investigate it?

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