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Status Future consideration
Workspace API Connect
Created by Guest
Created on Aug 1, 2024

Developer portal not showing the proper error messages if a duplicate email id is used for signup

When a user try to Create Account on the developer portal with an email id which is already used, Instead of showing this error message, It shows " Your registration request has been received, You will receive an email with activation instructions if the request has been successful"

Which will not give a clue to the customer to say that it is a duplicate email id and he has to use a new email for signup.

Idea priority Low
  • Guest
    Reply
    |
    Aug 3, 2024

    Hi Dan, I acknowledge the security concern.  It is my understanding the system today displays a message indicating the registration was successful and an e-mail will be sent.  However, the system never sends an e-mail.  Would it be possible to change the behaviour so the success message remains but in addition an e-mail is sent to notify the owner of the e-mail address that someone attempted to signup with their e-mail address.  Alternatively, that a generic unsuccessful message is displayed so the applicant knows something is wrong but not what is wrong.

    1 reply
  • Guest
    Reply
    |
    Aug 2, 2024

    This behavior is by design to not leak details of existing accounts already created in the system. By providing any other response message we would be confirming that the account typed in is a valid account in the system which sharing that information is a security risk.

    For example: Gaining the understanding of existing accounts is the first step in most social engineering based security threats.

    If you would like to provide additional details or suggestions that would not impact security please provide them here as comments. Otherwise without further details this idea will be closed in 30 days.